Robot Pilot - Customer Service

**ABOUT THE ROLE**:
We're looking for Customer Support Agents to join our team and support the real-time monitoring and performance of our robots in the field.
This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers.
You'll be on the front lines—watching for issues, diagnosing problems, and escalating when needed.
This role blends technical observation with clear communication.
You'll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly.
**KEY RESPONSIBILITIES**:
**System Monitoring**:Actively monitor robot performance and system health through internal dashboards and monitoring tools
**Issue Identification**: Detect anomalies, errors, or performance concerns through observation or automated alerts
**Escalation**: Document and escalate unresolved issues based on established workflows
**Communication**:Stay in sync with teammates acr...