RX Patient Services Coordinator-1

Job Description

The associate is responsible for the functions below, in addition to other duties as assigned:

Provides direct support for our Specialty Pharmacy by communicating with patients enquiring about provided patient services. Serves as the first point of contact for patients calling into the Specialty or Central Fill Pharmacies and provides responses to non-medication related questions and determines the appropriate action and understands appropriate situations when pharmacist intervention is required. Performs outbound patient calls regarding medication touch bases, pharmacy patient program enrollment, shipment scheduling, and payment. Provides coordination of patient onboarding for Specialty Pharmacy including setting up and updating patient profiles, documenting insurance information, performing initial screening questions, assisting with benefits investigations, and providing payment options. Actively reaches out to patients when information ...