SaaS Support & Customer Experience Specialist

Jobtailor is seeking a customer support specialist to provide timely and accurate assistance for our Tax product. The role covers phone and email support for Accounting Practices, with a focus on delivering high-quality technical assistance across Australia and New Zealand.

Collaborate with Product and Development teams, ensuring empathy, active listening, and strong problem-solving in every interaction. Candidates should be adept at meeting performance KPIs and delivering results.