Job Description
Why This Role Matters
This role supports our Player Safety Promise - helping customers stay in control of their gambling and reduce harm.
As a Safer Gambling Advisor, you’ll make decisions that directly impact customer safety, using data, judgement and clear processes to support safer outcomes.
The work is meaningful, fast-paced and structure, requiring you to balance empathy while managing a high volume of cases.
About Your Role
This is a high-volume, phone-based role where you review customer activity, analyse behaviour, and speak with customers about their gambling patterns.
You’ll monitor customer data, respond to alerts, identify potential risk, then have structured conversations with customers, - often about sensitive topics – while following clear processes.
This role operates on a rotating 7-day roster, including evenings, weekends and public holidays.
What You’ll Do<...