Location
pasig
Job Type
Full-time
Posted
June 06, 2026
Job Description
ROLES & RESPONSIBILITIES:
Customer Service & Support
- Oversee all customer service activities, including inquiries, complaints, and technical support.
- Ensure timely resolution of customer issues to maximize satisfaction and retention.
- Develop and implement customer service policies, procedures, and service standards.
Process & Quality Improvement
- Identify and implement opportunities to improve efficiency and streamline after-sales processes.
- Ensure compliance with company policies, industry standards, and safety regulations.
Service Operations Management
- Oversee warranty management, service requests, repairs, returns, and replacements.
- Coordinate with logistics, technical teams, and product management to ensure smooth operations.
- Monitor service levels and improve turnaround times for after-sales processes.