Sales Training Officer

The Training Officer is responsible for handling and facilitating training programs for Agency banking personnel, partner agency and partner agency frontliners.

Responsibilities

• Delivers the following courses/curriculum for internal and external partners - Agency Banking Platform Management, Business Process, Product Orientation and Sales Process training
• Facilitates and provides face-to-face and virtual courses/classes (different channels and platforms as specified in the course design (i.e. Zoom Meetings, Zoom Webinar, MS Teams, physical classroom) for internal and external partners. Conducts training sessions with new hires, module creation, and handles new programs
• Conducts product and sales training to ensure effective implementation of Agency Banking business solutions to Third-party partner agencies and frontliners.
• Coordinates with customers via email and phone to schedule user briefing and training. Assists T...