Location
mandaluyong
Job Type
Full-time
Posted
June 02, 2026
Job Description
About Our Client
This opportunity is with a large organization within the Technology industry. The company is known for its focus on innovative solutions and cutting-edge projects, providing a stable and professional environment for its employees.
Job Description
Key Responsibilities:
- Team Leadership & Supervision
- Lead and manage a 7-member L2 support team.
- Dispatch workload effectively and ensure team productivity.
- Monitor performance and implement development plans to address skill gaps.
- Service Delivery & SLA Management
- Ensure timely resolution of incidents and service requests in line with SLAs.
- Track production issues and coordinate resolution efforts, including workarounds and permanent fixes.
- Stakeholder & Cross-Team Coordination
- Act as the SPOC for all stakeholder communications.
- Collab...