Location
toronto
Job Type
Full-time
Posted
July 09, 2026
Job Description
Drive financial planning system success as the SAP BPC Support Lead at Madiba. Take charge of production support, manage teams, and ensure efficient incident resolution in Canada.
Madiba is looking for a skilled SAP BPC Support Lead to oversee the production support of a live financial system. This full-time role involves managing an offshore support team and prioritizing the Cherwell support queue based on SLA requirements. The ideal candidate will regularly report on status updates and support incidents, ensuring optimal system functionality.
Key Responsibilities:
• Own and prioritize the Cherwell support queue for incidents
• Manage day-to-day tasks of the offshore support team
• Report regularly to management and stakeholders on incidents
• Lead root cause analysis for production incident resolution
• Coordinate change delivery across development and production environments
Requirements:
• Proven experience ...
Madiba is looking for a skilled SAP BPC Support Lead to oversee the production support of a live financial system. This full-time role involves managing an offshore support team and prioritizing the Cherwell support queue based on SLA requirements. The ideal candidate will regularly report on status updates and support incidents, ensuring optimal system functionality.
Key Responsibilities:
• Own and prioritize the Cherwell support queue for incidents
• Manage day-to-day tasks of the offshore support team
• Report regularly to management and stakeholders on incidents
• Lead root cause analysis for production incident resolution
• Coordinate change delivery across development and production environments
Requirements:
• Proven experience ...