Location
manila
Job Type
Full-time
Posted
June 04, 2026
Job Description
Shopee - SCommerce Dispute Analyst
Responsibilities
- Assist in managing FBS disputes on behalf of sellers on time.
- Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
- Ensure accurate and appropriate responses to disputes.
- Assist in RO Creation
- Assisting OSG concerns via IHT and tracker.
- Escalations via email across SBS shops and other stakeholders
- Consolidate all switching orders with the corresponding SKU for reconciliation purposes.
Requirements
- At least college level (undergraduate/graduate)
- Strong computer skills required
- Proficiency in MS Office and Google Docs preferred
- Experience in disputes or payments industry is preferred
- Good communication skills
- Detail-oriented and results-driven
- Ability to resolve conflict
- Ab...