SEA User Resolution Specialist (Malaysia based)

Department: Customer Service and Experience

Location: Malaysia

Description

We are looking for a SEA User Resolution Specialist to deliver responsive, professional, and high-quality customer support across Southeast Asia. This role is key in ensuring customer issues are resolved efficiently while providing an excellent service experience across chat, email, and occasional outbound calls.

Key Responsibilities

• Handle customer inquiries via live chat and email as primary channels, with occasional outbound calls for follow-ups and verification
• Diagnose, troubleshoot, and resolve customer issues accurately and efficiently
• Manage returns, exchanges, refunds, and customer complaints in line with company guidelines
• Maintain accurate and detailed records of customer interactions in the CRM system
• Provide timely updates to customers on case progress and resolution status
• Handl...