Security Operations Analyst- Managed Services

Cybersecurity Analyst (Microsoft Sentinel & Defender)

The Analyst provides first‑level cybersecurity incident response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Analysts will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender.

What you will do

24x7 Support – 80% job weight

• Monitors, triage, investigate, remediate and resolve first‑level security incidents.
• Collect and disseminate information to clients during incident investigation and post‑incident review.
• Identify, record, and report service performance trends, anomalies, and SLA breaches to senior leadership.
• Update the knowledge base articles as needed.
• Apply Trusted Advisor techniques to build client trust and influence loy...