Senior AI Product Manager

Singtel · Australia, New South Wales, Australia

Location

Australia

Job Type

Full-time

Posted

June 18, 2026

Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
We’re looking for a Senior AI Product Manager to lead major product initiatives across our Intelligent Contacts and AI agent portfolio. This is a highly impactful role where you’ll shape the future of AI‑powered customer experiences, driving strategy, delivery and real business outcomes at scale.
What You’ll Do
Own the product vision and strategy for a portfolio of AI products and agents

Lead product discovery, customer research, experimentation, and market analysis

Define and track AI success metrics, balancing model performance KPIs with business outcomes

Translate business problems into ML solutions, assessing feasibility and trade‑offs across accuracy, latency, and cost

Influence model architecture and agent design, including prompts...
        

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