Senior AI Solutions Architect – Enterprise & Presales

Genesys is seeking a Principal AI Solution Architect in Dubai (Flexible) to design and deliver AI-driven customer experience solutions at scale. You will architect production-ready AI systems, evaluate AI components, and align technical outcomes with business value in complex enterprise environments.

You will lead cross-functional collaboration with sales, product, and engineering teams, shaping strategy and enabling rapid, value-driven AI deployments across channels and data sources.