Senior Analyst – Application Support Role

Join Citi as a Senior Analyst in Application Support, utilizing strong analytical skills and technical expertise to enhance the firm's application performance.
In this pivotal role, you will be involved in supporting users by providing efficient problem resolution and assessing risks associated with application functionalities. Your leadership will extend to coaching new team members, ensuring compliance with internal protocols, and collaborating with various tech teams to implement necessary fixes and improvements.
Key Responsibilities:
• Deliver technical support for Citi Applications promptly
• Oversee application stability and quality metrics
• Facilitate risk assessments for operational issues
• Participate in application release processes and testing
• Liaise between users and technology stakeholders effectively
Requirements:
• Minimum 5 years of experience in application support
• Proficiency in installing and configuring software
• Solid experie...