Location
delhi
Job Type
Full-time
Posted
June 03, 2026
Job Description
Enterprise SaaS Support: Provided end-to-end technical support for a global Workforce Management
platform, managing complex issues related to data analytics and platform reporting.
Azure Administration: Orchestrated Azure Virtual Desktop (AVD) environments, including user provisioning,
license allocation, and system access monitoring.
Incident Lifecycle Management: Managed high-volume incident queues via Salesforce, ensuring all tickets
were resolved within strict Enterprise SLAs.
Strategic RCA: Performed deep-dive investigations into system logs to identify recurring patterns, leading to
a reduction in repeat incidents.
Cross-Functional Fixes: Collaborated with developers to resolve P1/P2 incidents during critical system.
platform, managing complex issues related to data analytics and platform reporting.
Azure Administration: Orchestrated Azure Virtual Desktop (AVD) environments, including user provisioning,
license allocation, and system access monitoring.
Incident Lifecycle Management: Managed high-volume incident queues via Salesforce, ensuring all tickets
were resolved within strict Enterprise SLAs.
Strategic RCA: Performed deep-dive investigations into system logs to identify recurring patterns, leading to
a reduction in repeat incidents.
Cross-Functional Fixes: Collaborated with developers to resolve P1/P2 incidents during critical system.