Senior Analyst, Governance & Processes Support (Laval)

Overview

A career as a Chief Analyst, Governance and Business Process Support on the Capital Markets IT team at National Bank means acting as an end‑to‑end strategic reference for the governance, control, and evolution of critical business processes.

Through your ability to structure governance, your experience in continuous process improvement, and your in‑depth understanding of Capital Markets operating chains, you have a tangible impact on overall performance, sustainable stability, and the quality of business decision‑making.

Responsibilities

• Ensure end‑to‑end governance of the business processes under your responsibility, including their dependencies, risks, and operational impacts.
• Meet performance and stability objectives by monitoring, analyzing, and evolving SLAs and key indicators.
• Conduct in‑depth analyses of issues, incidents, and problems to identify root causes and levers for sustainable improvement.
• En...