Senior Application Support Engineer

**Responsibilities**
- Lead the resolution of advanced service requests and incidents while ensuring adherence to SLAs
- Manage escalations and address high-priority concerns in collaboration with clients and stakeholders
- Mentor junior engineers, fostering skill growth and team development
- Review and enhance existing workflows and support procedures to improve operational efficiency
- Validate macroeconomic datasets, ensuring accuracy in collaboration with financial institutions' platforms
- Collaborate with cross-functional teams to handle incident management, technical troubleshooting, and change requests
- Create and update documentation, including troubleshooting manuals and best practices
- Conduct root cause analysis and implement sustainable solutions for recurring technical challenges
- Handle unique and complex support cases using advanced problem-solving techniques
**Requirements**:
- A minimum of three years of experience in...