Senior Associate Global Technical Support

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**
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**Scope of Responsibilities**
Provide system level pre & post-sales support for CIENA’s Customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA packet products. Basic level expertise in data communications protocols including Ethernet and IP networks is required. An understanding of fiber optic transport and/or switching protocols would be an asset. Experience with Element Management or Network Management systems would be an asset.