Senior Associate,- Incident Management

Our client is seeking an Incident Management professional to join their team. As an Incident Management specialist, you will be part of the Incident Management Response Team supporting IT operations and service delivery. The ideal candidate will demonstrate strong communication skills, resilience, and a proactive approach, which will align successfully within the organization.

**Job Title:** Senior Associate, IT Service Management (Incident Management)

**Location:** Remote
6 Month Contract (Extendable)
Pay-$40/hr on W2

**What's the Job?**

+ Manage the entire incident lifecycle in accordance with ITIL best practices.
+ Lead the Major Incident Management process, ensuring rapid triage, escalation, and resolution during high-priority outages.
+ Coordinate cross-functional technical and security teams during critical incident bridge calls.
+ Log, categorize, and prioritize incidents within the ITSM toolset, maintaining comprehensive docu...