Senior CCM Architect

Senior CCM Architect (Customer Communications Management)

Location: Mississauga, ON / Brampton, ON (2-3 days in office)

Travel: Up to 30% (client engagements and occasional international travel)

We're looking for a Senior CCM Architect to lead enterprise Customer Communications Management (CCM) solution architecture, drive modernization initiatives, and shape the future of AI-powered document and customer communication platforms.

This is a principal-level leadership role for someone who enjoys solving complex enterprise challenges, mentoring technical teams, and building scalable, reusable solutions across multiple client engagements.

What You'll Do

• Lead end-to-end architecture for enterprise CCM implementations and modernization programs.
• Design scalable, cloud-native, API-first communication platforms and integration architectures.
• Define architecture standards, reusable frameworks, and best practices...