Senior Client Representative

Job Description

What is the opportunity?

As a Senior Client Representative, you will be supporting the Entitlement Services Support team (ESS) which resides in the Client Management group of RBC Investor Services (IS). The Client Service Representative provides a professional level of client service to all clients, ensuring customer satisfaction and represents a value-added service provided by RBC IS to clients. The ESS team responses to client enquiries regarding Entitlements including Corporate Actions, Proxy, Class Action and Income events. Inquiries may pertain to notifications, instructions, event processing, and market practices. The ESS team also acts as liaison point for inquiries from internal clients such as CSRs, CSMs, and other internal partners with inquiries on North American events to permit the processing team to focus on their day-to-day operations. 

What will you do?