Location
manila
Job Type
Full-time
Posted
May 31, 2026
Job Description
Responsibilities
- Managing collection operations / customer servicing process on a day to day basis
- Independently resolve outstanding issues and communicate/escalate problems to Senior Management.
- Participate in industry initiatives and working groups if required
- Driving productivity and efficiency
- Analysis of reports and determine authenticity of the report, and ability to identify significant variances.
- Complete ownership of deliverable of team and handling escalations.
- Attend daily calls with customer and explain the status/ progress of deliverables
- Respond to customer queries on deliverables
- Help team members to fix the issues in daily activities
- Act as first/Second level of escalation on delivery issues
- Ensuring Checklist, Metrics and EOD activities are completed and signed off.
- Ensuring timely updates/review of SOPs, Issue Logs
- Ensure adherence / Managing...