Location
singapore
Job Type
Full-time
Posted
July 06, 2026
Job Description
Job Req Number: Time Type: Full Time The primary purposes of this role are:
- To have a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled.
- Responsible for customer retention and for contributing to Key Account growth.
- To expand on customer relationships through shipment data analysis, continuous improvement and optimized service offerings proactively addressing concerns.
- Leads shipment planning based on required cut-off date and updates order delivery dates in SAP
- Tracks the shipment status and manages the escalation of forwarders and/or carriers related issues
- Resolves shipping document discrepancy, manages claims on in transit loss/damage
- Provides real-time management for shipment delays and follow-up on urgent orders
- Acts as the point of c...
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