Senior Customer Service Expert at FedEx

Join FedEx as a Senior Customer Service Expert, providing support in a dynamic role that blends administrative duties with customer service excellence. Be the go-to resource for complex inquiries and enhance customer satisfaction.
In this position, you will support managers and mentor customer service representatives. Your focus will include resolving difficult situations while employing strong communication and conflict resolution skills. Additionally, you will assist in monitoring customer operations and promoting sales opportunities.
Key Responsibilities:
• Assist customers with unusual or difficult inquiries
• Model best practices for hourly employees as a mentor
• Conduct administrative and customer service operations
• Monitor and improve overall customer service quality
• Promote sales and generate potential incremental revenue
Requirements:
• High School Diploma or GED equivalent
• 6 months of FedEx customer service experience
• Basic proficienc...