Senior Director - BPO Operations

BPO Senior Director Job Description Roles & Responsibilities: • Responsible for the successful operation and leadership in area of responsibility • Designs and implements mid-to-long term operating strategies and tactics • Responsible for the achievement of operational and financial results • Plans, directs and coordinates operational activities with the help of established organizational design and team structure • Takes lead position in initiating customer relationships, determining project scope, developing the final proposal, and making executive presentations • Will be responsible for leading, decision making on operating procedure, workflow and the overall quality and success of department(s) assigned • Guides direct reports to execute functional / BU plans and initiatives • Uses negotiation and influence skills to manage key stakeholder relationships • Creates opportunities for growth and change through revisions to current industry practices • Researching emerging trends and re...