Senior Director, Operations Innovation

Description

We are seeking a senior leader to define and drive operational innovation across servicing operations. This role is designed for a leader who thrives at the intersection of strategy, analytics, and product, and who wants to shape how a growing organization delivers operational excellence and recovery outcomes at scale.

The Opportunity
Business is evolving faster than traditional operational models can support. ACA is investing in proactive, forward‑looking leadership to modernize how work gets done, increasing efficiency, scalability, and consistency while strengthening customer and business outcomes.

This is a highly visible role that bridges strategy and execution, serving as a connector across analytics, operations, and business to turn ideas into results.

What You’ll Do
You will own the overall loss mitigation and recovery strategy, while leading operational t...