Senior Incident & Service Management Lead (24/7 Tech)

SupportFinity™ seeks a Senior Manager - Technology in Pakistan to lead the Service Management discipline, focusing on incident management within a 24/7 shift pattern. The role requires strong ITIL knowledge and a proven track record in maintaining high availability environments.

The successful candidate will drive continuous improvement across incident handling, problem management, and service delivery, coordinating cross-functional teams to ensure rapid restoration of services and adherence to