Senior IT Service Delivery Manager – Collaboration Platforms

Thakral One is seeking a Service Delivery Manager to oversee the office-collaboration services and ensure performance targets are met. You will build strong relationships with stakeholders, manage service agreements and budgets, and drive continuous improvement using ITIL, SIAM, and COBIT.

The role emphasizes proactive issue identification, SLA monitoring, and alignment with IT operations and Agile/DevOps practices to sustain reliable service delivery.