Senior IT Service Desk Engineer

My client is looking for a customer focussed Senior IT Service Desk Engineer.

You will need to have very strong customer service skills and will be able to help mentor and communicate with a small team of off‑shore service desk analysts in India.

Role Overview

• Hybrid role – require visits to the office in Warrington, UK with the opportunity to work remotely.
• Requirement to be on‑call outside of working hours for priority escalations.
• Team player with clear, honest and open communication.

Responsibilities and Skills

• Manage an EMEA internal facing IT support delivery service with a focus on customer service.
• Develop and grow servicedesk team to improve customer satisfaction KPIs.
• Host and manage service escalation meetings with global IT teams.
• Manage IT service tickets across multiple systems.
• Manage external vendors associated with servicedesk tickets.
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