Job Description
This is a remote position.
We are looking for a Senior Manager, Client Operations & Support who does more than just manage tickets—you will own the day-to-day operations for our clients. This is a high-stakes role designed for a leader who can navigate the intersection of technical incident management, regulated fintech compliance, and of course client and cardholder support.
You aren't just leading a support team that handles all inbound client and cardholder tickets; you will lead complex CCaaS (Contact Center as a Service) infrastructure improvements, to interacting with multiple vendors, to defending RCAs in front of key clients.
Core Responsibilities
AI & Automation Strategy: Architect and implement a smart support layer using AI Agentic tools and automated workflows to decrease unit cost-...
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