Senior Manager, Client Solutions at Aviso Wealth

Transform workforce management at Aviso Wealth as the Senior Manager, Client Solutions. Spearhead employee-centric strategies to elevate the customer service experience.
In this senior management role, you will influence the direction of Aviso's workforce strategies while enhancing overall service quality. Your expertise will guide continuous improvements in forecasting, scheduling, and operational reporting within our contact centers. By fostering partnerships across departments, you will ensure optimal communication and collaboration focused on customer satisfaction.
Key Responsibilities:
• Drive improvements in workforce management processes
• Lead analytical reporting functions for strategic insights
• Engage in shaping customer service vision initiatives
• Facilitate collaboration between various business units
• Support and coach service delivery team members
Requirements:
• 8+ years in contact center roles; 3+ in WFM leadership
• Strong grasp of WFM...