Job Description
Overview
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Senior Operations Manager (SOM) is responsible for leading and overseeing multiple accounts, programs, or operational teams within the BPO organization. The role ensures operational excellence, client satisfaction, financial performance, and people development, while aligning day-to-day operations with business and client objectives. The SOM acts as a strategic leader, escalation point, and client partner, driving performance through data, continuous improvement, and leadership capability.
Key Responsibilities
- Operational Management
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