Job Description
Industry: InsurTech / Health Insurance
Focus: Claim Digitisation & Intelligent Auto Adjudication
Role Overview
The Senior Manager of Customer Success is a pivotal, hands-on role responsible for ensuring our health insurer clients achieve maximum value from our Claim Digitisation and Intelligent Auto Adjudication platforms. You will serve as the primary strategic advisor and project manager for key accounts, guiding them from the initial solutioning and workflow design stages through to post-implementation success. By identifying process improvements and understanding the insurer's core business challenges, you will drive product adoption, ensure seamless claims operations, and uncover opportunities to upsell new products and services.
Key Responsibilities
- End-to-End Project Management: Own the customer journey from the initial solutioning and scoping phase through ...