Senior Manager - Journey Optimization Platforms

JOB DESCRIPTION

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Job Summary

The Senior Manager, of Journey Optimization Platforms owns the enterprise product strategy and capabilities that deliver personalized customer facing experiences. As part of the Personalization & Enablement Product team, you will be leading key efforts of our decisioning solutions designed to improve customer acquisition, marketing and servicing customer journeys.

Essential Job Functions

Lead the enterprise digital optimization and omni-channel orchestration platforms used to activate personalized customer facing experiences inclusive of strategic vendor management oversight. - (40%)

Drive the strategic direction of our Test & Learn program and digital placement strategies in close partnership ...