Senior Manager, Quality Services Optimization (12 month Contract)

Location: 100 Queens Quay East, 9th Floor, Toronto

Number of Openings: 1

Pay: $83,275.00 – $149,941.00

Secondment/Contract: 12 months

Job Description

The Senior Manager, Quality Services Optimization leads and manages business process improvements and optimization initiatives across the LCBO network. This role acts as the project manager for Quality Assurance on the ERP development and implementation team, overseeing the design and integration of quality systems across all business functions. The manager supports the transformation of the Quality Management framework and integrates legacy QA systems into the new ERP platform, ensuring all QA processes meet regulatory requirements and ISO 9001 compliance.

Responsibilities

• Project Leadership: Lead the QA workstream for ERP implementation, ensure alignment with business and regulatory requirements, manage the full project lifecycle incl...