Job Description
Purpose & Overall Relevance for the Organization:
This role is under digital operation team, which is responsible to serve consumers across platforms, including Tmall, JD, PDD, Douyin, Red and .com ecosystem. The candidate will be brand ambassador to deliver brand value and heritage, helping the frontline to provide better customer experience. Meanwhile, pioneer AI simulation mechdology to facilitate training, and responsible to ensure user-friendly communication across platforms.
Key Responsibilities:
Develop monthly/Quarterly/Yearly training plans aligned with focus assortment, by differentiating store lead product prioritization.
Participate in workflow discussions to continuously improve service excellence and operational efficiency.
Conduct Training the Trainer (TTT) sessions for outsourced vendors to ensure high-quality delivery in product knowledge, sales skills, soft skills and store operations.