Senior Professional Services Specialist

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution. We are looking for a Senior Professional Services Specialist to join our mission of protecting the digital world.

What You'll Do

• Serve as the primary technical point of contact for customers, providing ongoing guidance, monitoring solution health, and proactively resolving issues in collaboration with internal teams.
• Provide Technical Account Management and project delivery services. As well as participate in services pre-sale process.
• Develop and keep updated knowledge bases and hands-on experience with Acronis products and services.
• Develop trusting relationships with customers’ IT / Operation...