Senior Program Manager – Helpdesk Operations

Role: Senior Program Manager – Helpdesk Operations, Patna, Bihar Experience: 3+ Salary: 5-5.4 LPA ________________________________________________________________ About the role: The Senior Program Manager – Helpdesk Operations is responsible for managing and optimising the end-to-end scholarship lifecycle, including application processing, verification, selection, and disbursement. The role focuses on strengthening operational systems, ensuring data-driven decision-making, and enabling effective coordination across students, scholarship providers, mobilisers, and internal teams to improve programme efficiency and scale. Stakeholder Collaboration: As the Senior Program Manager – Helpdesk Operations, you will work closely with: Scholarship Helpdesk Agents to ensure timely completion of due diligence and application lifecycles. Field Outreach Teams to coordinate with partner schools, colleges, and NGOs. Monitoring, Learning & Evaluation (MLE) teams to support impact assessments and opera...