Senior Program Manager / Project Manager

Servion is looking for Experienced Program / Project Management professional specializing in large-scale Contact Center as a Service (CCaaS) transformation programs with strong expertise in cloud contact center migrations, omnichannel customer experience modernization, and enterprise delivery governance. Proven track record leading complex global deployments while ensuring alignment to business objectives, operational continuity, timelines, budgets, and quality standards.

Possesses strong functional and technical understanding of modern CCaaS platforms including architecture, telephony, routing strategies, IVR, integrations, workforce optimization, analytics, APIs, CRM connectivity, and cloud infrastructure dependencies. Adept at bridging business stakeholders, technical teams, vendors, and executive leadership to successfully deliver end-to-end transformation initiatives.

Core Competencies

* Enterprise CCaaS migration and modernization programs

* Program go...