Senior Resolution Coordinator, Contact Center

**Position Summary...**

**What you'll do...**
**Availability requirement:** 5:00 AM - 10:00 PM Mountain time, 7 days a week (hours of operation)

**Pay rate:** $16/hour

**Purpose**
Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements. This role balances complex issue resolution with coaching to promote seller success.

**Key Responsibilities**

+ Manage escalated seller contacts requiring judgment and solutioning.
+ Provide tailored coaching to improve seller performance, using AI insights.
+ Document complex cases thoroughly in CRM.
+ Support queue management and process adherence.
+ Serve as a point of reference for junior associates.

**Key Qualities & Attributes**

+ Confident handling sensitive escalations.
+ Effective, business-level communicator.
+ Adaptive and comfortable with ambiguity.
+ Proactive con...