Senior Specialist, Escalations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

As a Senior Specialist, Escalations, you will support one or more internal Customer Service (CS) services in a full‑time role based in Japan, Korea, or Singapore. You will interact front‑line with both customers and internal stakeholders, requiring strong communication skills, problem‑solving abilities, and customer‑service expertise. You must remain adaptable and responsive in a fast‑paced environment, handling pressure while maintaining professionalism and confidentiality.

The responsibilities listed below are not exhaustive. Given the fast‑moving nature ...