Job Description
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Role Summary
We are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams.
Key Responsibilities
Manage incidents end-to-end on the Salesforce Platform, including high-priority issues
Perform detailed analysis and troubleshooting using Apex logs, queries, and system data
Handle complex service requests with timely resolution and clear communication
Conduct root cause analysis and coordinate fixes with L3/Dev teams
Monitor system health, alerts, and performance; proactively prevent recurring issues
Validate and support production changes and deployments