Senior Team Leader Technical Support

Senior Team Leader, Technical Support

Senior Team Leader, Technical Support professional looking for an opportunity to grow your career, this position allows you to manage daily operations of the team and support the Supervisor and Operations Manager in achieving and improving service levels, productivity, and efficiency. You will influence, motivate, and guide direct reports to achieve optimum performance.

Key Responsibilities

• Ensure the service level agreements are on target, generate reports based on team deliverables, and present them to management and counterparts.
• Ensure customer needs are met in a timely and accurate manner.
• Train new hires to have sufficient knowledge and skills before going live or working independently.
• Perform assigned or allocated functional tasks satisfactorily as expected of a qualified and experienced professional supporting the function.
• Ensure employee communication within ...