Location
, selangor, malaysia
Job Type
Full-time
Posted
June 05, 2026
Job Description
Job Overview
We are seeking a dedicated and skilled Senior Technical Support Engineer to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing technical support, troubleshooting issues, and delivering effective solutions. As a Technical Support Engineer, you will work closely with customers, internal teams, and third-party vendors to resolve technical issues promptly.
Job Responsibilities:
- Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
- Handle more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root‑cause analysis, and specialized knowledge for resolution, which may also involve in‑house repair or coordination with OEM/suppliers. (Level 2/3 Support)
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