Job Description
This position is accountable for producing the following results:
The Senior Technical Writer is accountable for delivering a comprehensive, user‑friendly documentation experience for First Rate’s back‑office and front‑office performance reporting applications, supporting users such as portfolio managers, analysts, and operations teams. This role partners closely with Product Managers and development teams to ensure documentation remains accurate, current, and easy to navigate, enabling users to independently resolve issues and quickly adopt new features.
STRATEGIC WORK
Contribute to the success of the department and company by developing a documentation system that is user-friendly, minimizes support inquiries, accelerates onboarding for new users, and instils confidence in the product.
TACTICAL WORK
- Write, edit, and maintain high‑quality technical documentation in accordance with established content,...