Job Description
Senior Director – Transformation (BFSI)
Location: Philippines (Manila preferred; Cebu or Davao as secondary locations)
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Role Overview
Lead large-scale transformation initiatives for Banking, Financial Services, and Insurance (BFSI) clients, driving process excellence, digital innovation, and AI-led interventions. This role is accountable for delivering measurable improvements in customer experience, operational efficiency, and business outcomes across global programs.
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Key Responsibilities
* Lead end-to-end transformation programs across BFSI accounts
* Drive process excellence using Lean Six Sigma methodologies
* Design and implement digital and AI-led solutions (automation, analytics, CX tools)
* Act as a trusted advisor to clients; lead executive presentations and solution discussions
* Partner with operations, tech...