Senior User Experience Designer

A Taleo client is seeking an experienced Senior User Experience Designer to support a major enterprise ERP modernization and field service transformation initiative. This role will play a key part in the transition from SAP ECC to SAP S/4HANA, alongside the implementation of SAP Business Technology Platform (BTP), SAP Work Zone, and mobile field service applications.

The successful candidate will lead the design of intuitive, efficient, and user-centred experiences for both office-based employees and field technicians. Working within SAP standards and best practices, they will focus on optimizing workflows, reducing user effort, minimizing customization, and driving user adoption across enterprise applications.

Key Responsibilities

• Lead user research activities including interviews, workshops, surveys, and field observations to understand business processes, pain points, and user needs.
• Design and optimize end-to-end user experien...