Senior Voice Support Desk Systems Engineer

SUMMARY The Senior Voice Support Desk Systems Engineer is responsible for providing quality services to our clients while maintaining a high level of client satisfaction. You will remotely perform service-based repair calls and provide remote technical support to company clients. You are responsible for management, administration and integration of products, services and applications. JOB RESPONSIBILITIES Remotely service On-premises and Cloud Voice communications systems including PBXs and voicemail systems, to include but not limited to Contact Centers, Unified Messaging, Collaboration tools, Call Recording, etc. Provide advanced technical support to end-users regarding hardware/application issues. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational problems. Review client environments and make technical/process recommendations for improving efficiency, performance or reliability. Engage vendors Technical Assistance Centers ...