Senior Vulnerable Customer Collections Agent

MERJE · Wolverhampton, England, United Kingdom

Location

Wolverhampton

Job Type

Permanent

Posted

June 11, 2026

Job Description

  Location:  Wolverhampton 
  Salary:  £31,000 - £33,000
  Overview:  We are seeking a Vulnerable Customer Support Specialist to provide tailored assistance to customers facing difficult personal circumstances. You will also support the Financial Support Team.
  Responsibilities: 
 Assist vulnerable customers with mortgage issues, income & expenditure forms, and payment schedules.
 Ensure all customers receive excellent service and support.
 Maintain up-to-date customer records for internal and external reporting.
 Support the SOLD (Shared Ownership for Living and Learning Disabilities) programme.
 Represent the team in senior management meetings and provide monthly updates.
  Core Duties: 
 Follow the Vulnerable Customer policy to ensure positive outcomes.
 Handle the end-to-end customer journey.
 Identify and recommend process improvements.

    

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