Service Advisor & Claims Officer

Our client is looking for a hands-on and customer-focused Service Advisor & Claims Officer to be the main point of contact between customers and the workshop.

The role will be responsible for handling customer enquiries, coordinating service appointments, monitoring repair progress, preparing service documentation, and managing warranty and insurance claims for commercial/industrial vehicles and lifting equipment.

• Attend to customer enquiries via walk-ins, phone calls, emails and online channels.
• Schedule workshop appointments and coordinate service bookings.
• Explain repair requirements, quotations, service recommendations and estimated completion timelines to customers.
• Provide regular updates on repair progress and vehicle or equipment status.
• Coordinate daily workflow between customers, technicians, workshop supervisors and the Parts Department.
• Prepare service reports, work orders...